Shipping Policy

1. Shipping Coverage

Tervask, LLC provides worldwide shipping for eligible orders placed through tervask.com. We currently ship headwear products and related accessories to addresses in the United States, Europe, and other supported international destinations. Shipping availability is confirmed during checkout and may depend on the destination, local carrier coverage, product restrictions, customs requirements, and the accuracy of the delivery address provided by the customer. Certain remote areas, military addresses, islands, post office boxes, or locations with limited carrier access may require additional delivery time or may not be eligible for every shipping service.

2. Order Processing Time

Orders are generally processed within 1–4 business days after payment has been successfully authorized. Business days do not include weekends or public holidays. Processing includes payment verification, order review, product preparation, packaging, and transfer to the shipping carrier. Orders placed during weekends, public holidays, promotional periods, seasonal peaks, or periods of unusually high demand may require additional processing time. Processing time is separate from the estimated transportation time shown below.

3. Shipping Fees, Delivery Times, and Free Shipping

Shipping fees and estimated delivery times are based on the destination region and apply after the order has been processed and dispatched. Orders shipped within the United States are charged a flat shipping fee of $4.99 USD, with free shipping available on merchandise subtotals of $99.00 USD or more, and delivery generally takes 7–15 business days after dispatch. Orders shipped to Europe are charged $9.99 USD, with free shipping available on merchandise subtotals of $139.00 USD or more, and delivery generally takes 8–18 business days after dispatch. Orders shipped to all other supported worldwide regions are charged $16.99 USD, no free shipping threshold currently applies, and delivery generally takes 10–20 business days after dispatch. Free shipping eligibility is calculated after discounts and before taxes, duties, or other charges. All delivery times are estimates and may be affected by customs inspections, severe weather, public holidays, carrier congestion, remote locations, or other circumstances outside the reasonable control of Tervask, LLC.

4. Shipping Carriers and Delivery Services

Orders may be delivered by USPS, UPS, FedEx, DHL, international postal services, regional couriers, or other qualified logistics contractors selected according to the destination and available service. Tervask, LLC may use more than one carrier during an international shipment, and the package may be transferred from an international carrier to a local postal or delivery service for final delivery. Customers cannot always select a specific carrier because carrier assignment depends on the destination, package size, weight, service availability, and operational requirements.

5. Shipment Confirmation and Tracking

After an order has been dispatched, a shipment confirmation will generally be sent to the email address provided during checkout. This confirmation may include the carrier name, tracking number, and a link for checking delivery progress. Tracking information may require 48–72 hours after dispatch to appear or update in the carrier’s system. During international transportation, tracking may remain unchanged while a package is moving between facilities, undergoing customs processing, or being transferred to a local carrier. A temporary absence of tracking updates does not necessarily mean that the package has stopped moving or has been lost.

6. Delivery Address and Customer Responsibilities

Customers are responsible for entering a complete and accurate shipping address, recipient name, telephone number, postal code, apartment or unit number, and any other information required for delivery. Customers should review this information carefully before completing an order. If an address correction is requested before shipment, Tervask, LLC will attempt to update the order but cannot guarantee that a change can be completed after processing has begun. Tervask, LLC is not responsible for delivery delays, failed deliveries, additional carrier charges, or lost packages caused by an incomplete, incorrect, outdated, or inaccessible address provided by the customer.

7. Delivery Confirmation and Signature Requirements

Certain shipments may require a recipient signature because of the order value, destination, carrier requirements, local regulations, or security considerations. The carrier may also leave a package at the delivery address, in a mailbox, at a reception desk, with a building manager, at a designated safe location, or with another person at the address where permitted. Customers are responsible for monitoring tracking information and making reasonable arrangements to receive the shipment. Once the carrier records the package as delivered, the customer should first check the delivery area, mailbox, building reception, household members, neighbors, and any delivery notice before reporting the package as missing.

8. Delayed, Lost, Refused, or Returned Packages

If tracking has not updated for an extended period or a package appears to be significantly delayed, customers should contact Tervask, LLC at [email protected] and provide the order number and tracking information. We may contact the carrier or request a delivery investigation. Carrier investigations may take several business days and their completion time is controlled by the carrier. Packages refused by the recipient, left unclaimed, rejected because of unpaid import charges, or returned because of an incorrect or incomplete address may be sent back to the designated return facility. Any refund or reshipment will be reviewed after the package is returned and may be reduced by original shipping costs, return transportation charges, customs costs, or other non-recoverable expenses where permitted by law.

9. Damaged, Opened, Missing, or Incorrect Packages

Customers must inspect the shipment promptly after delivery. If a package or product arrives damaged, opened, incomplete, or incorrect, the customer must contact Tervask, LLC at [email protected] within 48 hours after the carrier-recorded delivery time. The request should include the order number, a clear explanation of the issue, and photographs or video showing the product, shipping carton, internal packaging, shipping label, damage, and all items received. Customers should retain the product and all original packaging while the request is being reviewed. Failure to provide timely notice or sufficient evidence may limit our ability to submit a carrier claim or offer an appropriate resolution.

10. Customs Duties, Import Taxes, and Additional Charges

Orders delivered within the United States are not subject to customs duties or import taxes. For orders delivered outside the United States, the destination country or local customs authority may impose import duties, value-added tax, customs processing fees, brokerage charges, handling fees, or other government charges. Unless applicable law requires otherwise, these charges are the responsibility of the customer and are not included in the product price or shipping fee paid to Tervask, LLC.

Tervask, LLC does not control or determine international customs charges and cannot guarantee whether a shipment will be assessed additional fees. Customers are responsible for complying with the import rules of their destination and for paying any charges required for customs clearance. Refusing a shipment or failing to pay customs charges does not automatically entitle the customer to a full refund. Any refund considered after the package is returned may exclude shipping fees, return costs, customs charges, and other expenses incurred in connection with the shipment.

For shipping questions or assistance with an existing order, please contact Tervask, LLC at [email protected], call +1(412)392-4570, or write to 219 Forbes Ave, Ste 200, Pittsburgh, PA 15222, US.