FAQs

1. Where does Tervask, LLC ship?

Tervask, LLC provides worldwide shipping to eligible addresses in the United States, Europe, and other supported international regions. Shipping availability is confirmed during checkout and may depend on local carrier coverage, customs restrictions, and destination requirements.

2. How long does order processing take?

Orders are generally processed within 1–4 business days after payment has been successfully authorized. Business days do not include weekends or public holidays. Processing time is separate from the estimated delivery time.

3. How much does shipping cost?

Shipping within the United States costs $4.99 USD, with free shipping available on merchandise subtotals of $99.00 USD or more. Shipping to Europe costs $9.99 USD, with free shipping available on merchandise subtotals of $139.00 USD or more. Shipping to other supported worldwide regions costs $16.99 USD, and no free-shipping threshold currently applies.

4. How long will delivery take?

Estimated delivery after dispatch is generally 7–15 business days for the United States, 8–18 business days for Europe, and 10–20 business days for other supported worldwide regions. These estimates are not guaranteed and may be affected by customs inspections, public holidays, weather, carrier congestion, or remote locations.

5. Which shipping carriers do you use?

Orders may be shipped through USPS, UPS, FedEx, DHL, international postal services, regional couriers, or other qualified logistics contractors. The selected carrier depends on the destination, package size, weight, and available service.

6. When will my tracking information update?

Tracking details are generally sent after the order has been dispatched. Carrier tracking may require 48–72 hours to appear or update. International tracking may temporarily remain unchanged while the parcel is in transit, being processed by customs, or transferred to a local delivery provider.

7. Will I need to sign for my package?

Some shipments may require a signature because of the order value, destination, carrier rules, or security requirements. Where a signature is not required, the carrier may leave the parcel in a mailbox, reception area, designated safe location, or with another person at the delivery address.

8. Who is responsible for customs duties and import taxes?

Orders delivered within the United States are not subject to customs duties or import taxes. For orders delivered outside the United States, any import duties, value-added taxes, brokerage fees, customs processing charges, or similar costs are the customer’s responsibility unless applicable law requires otherwise.

9. What should I do if my package arrives damaged?

Contact Tervask, LLC at [email protected] within 48 hours after the carrier-recorded delivery time. Include your order number and clear photographs or video showing the product, shipping carton, internal packaging, shipping label, and the damage. Please retain all packaging while the claim is being reviewed.

10. How long do I have to request a return?

You may request a return within 30 days after delivery, based on the delivery date recorded by the carrier. You must contact Tervask, LLC and receive return authorization before sending any product back.

11. What condition must a returned product be in?

Returned headwear products and related accessories must be unused, unworn, unwashed, unaltered, undamaged, and suitable for resale. All original packaging, tags, labels, inserts, accessories, protective materials, and included components must be returned. Products must be free from stains, makeup marks, sweat marks, odors, perfume, smoke, pet hair, excessive wrinkles, deformation, scratches, tears, discoloration, or other signs of wear or use.

12. Are any products non-returnable?

Products may be non-returnable after they have been worn, washed, altered, reshaped, damaged, or otherwise show signs of use. Personalized, customized, made-to-order, clearance, final-sale, incomplete, or customer-damaged products are also generally non-returnable unless they arrived defective, damaged, or incorrect.

13. Who pays the return shipping cost?

Customers are responsible for return shipping when the return is caused by personal preference, an incorrect selection, selecting the wrong size or color, ordering the wrong quantity, or a change of mind. If the product arrived damaged, defective, incomplete, or incorrect, Tervask, LLC will review the evidence and determine the appropriate solution.

14. How long does a refund take?

After the returned product has been received, inspected, and approved, the refund will be issued to the original payment method within 7 business days. Your bank, card issuer, Stripe, PayPal, or digital-wallet provider may require additional time to post the funds to your account.

15. What payment methods are accepted?

Eligible purchases may be paid using Visa, Mastercard, American Express, Discover, Maestro, PayPal, Apple Pay, or Google Pay. Available options may vary depending on your device, billing location, and checkout configuration. All transactions are processed in United States dollars.

16. Is my payment information stored by Tervask, LLC?

No. Tervask, LLC does not store full card numbers, card verification values, bank-account credentials, routing numbers, or digital-wallet passwords. Payments are securely processed through third-party providers, including Stripe and PayPal, using encrypted connections, tokenization, fraud screening, and other payment-security controls.

17. What should I do if my payment fails or is declined?

Check that your billing address, card details, available balance, expiration date, and security information are correct. A payment may also be declined because of bank restrictions, fraud-prevention checks, technical errors, or payment-provider requirements. Contact your bank or payment provider if the problem continues.

18. How can I contact customer support?

For questions about orders, payments, shipping, tracking, returns, refunds, privacy, or website services, contact Tervask, LLC at [email protected], call +1(412)392-4570, or write to 219 Forbes Ave, Ste 200, Pittsburgh, PA 15222, US. Please include your order number when contacting us about an existing purchase so we can review your request more efficiently.